Refund policy

Charged, but the page still says pending?

Do not pay again immediately. Payment confirmation can be delayed by a network or webhook problem. Keep the PayMongo or bank/e-wallet receipt, the product URL, amount, and approximate payment time. Contact the operator so the payment can be checked against PayMongo records. A screenshot alone does not replace verification.

Cases we review for a refund

• Technical duplicate charge: more than one successful charge for the same intended listing or support transaction because of a technical failure. Separate support payments intentionally made by a user are not automatically duplicates.
• Charged but not fulfilled: PayMongo confirms a successful payment, but the listing or paid support was not recorded and ShipBits cannot complete the intended transaction. We first check whether the original payment can be safely fulfilled without charging again.
• Rejected before publication: a paid submission that ShipBits rejects before it has ever been published is eligible for a refund request after the payment and lack of publication are verified.

Requests are reviewed individually. Verified eligible cases are handled manually; this release does not automatically issue refunds. An expired QR or failed attempt with no settled payment has no payment to refund.

Correctly fulfilled listings and support

Once an eligible listing has been published or paid support has been correctly recorded, low traffic, lack of sales, a changed ranking, change of mind, or later voluntary removal does not by itself make the payment refundable. No listing or upvote promises a business result or permanent placement.

Listings remain subject to moderation after payment. Removal for a policy violation after fulfilment is not automatically refundable. These rules do not remove rights or remedies required by applicable law; a mistaken moderation decision or payment error can still be reviewed.

How to request a review

Use the support contact below. Include your account email, product URL, payment reference, paid amount and date, and a brief explanation. Send only the receipt details needed to match the payment; never send your bank password, one-time code, or full account credentials. We may need to verify that you control the account or made the payment.

Please report a problem promptly. PayMongo's current documentation lists a 30-day QR Ph refund window and does not support partial QR Ph refunds. Provider rules can change, so the operator must confirm the available route for your transaction. A provider window does not cancel any applicable statutory right. See PayMongo's refund documentation.

What happens after approval

Where supported, an approved refund is sent through PayMongo to the original payment method. We do not promise an instant refund or a fixed bank processing time. If the provider cannot return it through the original route, the operator must agree a safe resolution with you; do not send money or pay a fee to unlock a refund.

Refunding a listing or support payment may require its corresponding listing/support value to be corrected manually. A refund is not a way to keep paid support or a listing without the associated payment. Read the terms of use for the listing rules and the privacy policy for receipt data.